Privacy Policy

Flynk is committed to protecting your personal information. This privacy notice explains what data we collect, how we use it, how we keep it secure, and your rights concerning your information. It also describes how you can contact us if you have any questions.

In this notice, references to “Flynk”, “Company”, “we”, “us”, or “our” refer to Gratero Technologies Private Limited. Depending on how you interact with us (e.g., using our app, website, or communicating with our team), different parts of our company may be responsible for processing your data. For more details, please contact us using the information provided at the end of this notice.

Scope of Our Privacy Notice

This notice applies to; users of our services, including the Flynk website and mobile application, Individuals who communicate with us via phone, email, or social media, Customers who create an account or interact with our support team, Businesses (such as hotels, restaurants, and cafés) who use our platform for sourcing groceries and supplies.

This notice outlines how we handle your data across all these touchpoints. In some cases, we may provide additional privacy details based on the service or feature you're using.

Information We Collect

We collect personal information in the course of providing our services, through:

Phone calls
Emails
Website or app interactions
Forms and written communications
In-person discussions

The types of data we collect include:

Standard Personal Information: Contact details like name, email, phone number, business name, delivery address, transaction data etc.
Location Information: We may collect location data to optimize service delivery, prevent fraud, and support delivery tracking.
Call & SMS Data: For support and service efficiency, we may store phone numbers and content of communication exchanged with our team.

How We Use Your Information

We process your data for various purposes based on legal grounds such as contract fulfillment, legitimate interests, and legal compliance.

To Provide Services: Fulfill orders, manage deliveries, provide customer support.
To Improve Our Platform: Analyze user behavior, optimize operations, troubleshoot issues.
To Personalize Content: Tailor recommendations, marketing messages, and UI/UX experiences.
To Ensure Security: Verify identity, prevent fraud, and monitor suspicious activities.
For Legal and Regulatory Compliance: Respond to law enforcement, court orders, and audits.
Marketing Communications: Send you promotional emails, SMS, or in-app messages (with opt-out options).

Legitimate Interests

We may use your data under legitimate interests, such as:

Managing business operations and client relationships.
Enhancing service features and user experience.
Detecting and preventing fraudulent or illegal activities.
Communicating service updates, billing, and support-related information.
Participating in potential mergers or acquisitions.

Marketing & Preferences

We may use your contact information to send updates and promotional content related to Flynk. You can manage your preferences or unsubscribe anytime via provided links or notification settings.

We also use cookies and similar technologies to understand preferences and customize your experience.

Sharing Your Information

We may share your personal data with:

Logistics and delivery partners helping fulfill your orders.
Payment processors and technical service providers.
Legal authorities when required by law or enforcement action.
Business partners involved in Flynk-related promotions or integrations.
Buyers/investors in the case of a merger, acquisition, or restructuring.

Data Retention

We retain your data only for as long as needed to fulfill the purposes described here or to comply with legal requirements.

Changes to This Policy

We may occasionally update this Privacy Policy. Updates will be posted on our website or app. Please check periodically to stay informed.

Contact Us

For any questions or concerns regarding your personal data, please contact us at: [hello@getflynk.com]